De-escalation Techniques Flashcards

In TCI, which verbal strategy is MOST effective during the early stages of a young person's agitation?

Answer: Using a calm, empathetic tone and validating the young person's feelings

Empathetic validation with a calm tone communicates safety and understanding, which reduces stress arousal in the early stages of agitation.

Which non-verbal communication technique is MOST important during de-escalation?

Answer: Keeping an open, relaxed body posture and appropriate personal space

Open, relaxed body posture and maintaining appropriate space are non-verbal signals of safety that support de-escalation.

A young person is verbally escalating and begins using profanity. According to TCI de-escalation principles, a caregiver should:

Answer: Remain calm, avoid power struggles, and focus on the underlying emotion rather than the language

TCI teaches caregivers to look past the form of the behavior (profanity) to its function (communicating distress) and respond to the underlying emotion.

In TCI, offering choices during de-escalation serves to:

Answer: Restore a sense of control and autonomy that reduces the young person's stress

Offering meaningful choices restores a sense of personal control, which directly addresses the loss of control that often drives escalation.

Which of the following is an example of a de-escalation BARRIER that TCI training helps staff avoid?

Answer: Using a power struggle to win a confrontation with a young person

Power struggles are a significant barrier to de-escalation in TCI; they intensify the conflict and make it harder for either party to step back.

In TCI, the phrase responding to the behavior not the behavior's impact on you refers to:

Answer: Focusing professional responses on what the young person needs rather than on personal offense

TCI emphasizes professional de-escalation responses focused on the young person's need rather than on the caregiver's personal reaction to provocative behavior.