Supervisory Test Problem Solving and Decision Making 2

Question 1

Group decision-making is MOST beneficial when:

Accepted Answer

Diverse perspectives will improve decision quality

Answer

A quick decision is needed immediately

Answer

The problem is simple and straightforward

Answer

The supervisor already has all necessary expertise

Question 2

Groupthink is MOST likely to occur when:

Accepted Answer

The team is highly cohesive and pressures members to conform

Answer

Team members have diverse professional backgrounds

Answer

The team leader actively encourages dissenting opinions

Answer

Decisions are made without any time pressure

Question 3

A supervisor needs to objectively choose between three vendors using multiple weighted criteria. Which tool is BEST suited for this?

Accepted Answer

Weighted decision matrix

Answer

Gantt chart

Answer

Fishbone diagram

Answer

PERT chart

Question 4

Which of the following BEST describes a programmed decision?

Accepted Answer

A routine decision handled by established procedures or policies

Answer

A novel situation requiring creative problem-solving

Answer

An emergency requiring immediate supervisory action

Answer

A strategic decision involving senior leadership review

Question 5

After implementing a solution to a workplace problem, the supervisor should:

Accepted Answer

Evaluate the results and adjust the solution if needed

Answer

Assume the problem is fully resolved and move on

Answer

Document nothing unless the problem recurs

Answer

Apply the same solution automatically if a similar problem arises

Question 6

When using the 'five whys' technique, the supervisor:

Accepted Answer

Repeatedly asks 'why' to trace a problem to its root cause

Answer

Brainstorms five possible solutions to a problem

Answer

Surveys five employees about the nature of a problem

Answer

Evaluates five alternative courses of action

Question 7

A supervisor is facing an ethical dilemma with no clear policy guidance. Which approach is MOST appropriate?

Accepted Answer

Evaluate the options against organizational values and ethical standards

Answer

Make the decision that most benefits the supervisor personally

Answer

Defer all ethical decisions upward to senior management

Answer

Choose the fastest solution to minimize workplace disruption