Problem Solving and Decision Making Flashcards
7 cards from real Supervisory Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Problem Solving and Decision Making flashcards as text
Group decision-making is MOST beneficial when:
Answer: Diverse perspectives will improve decision quality
Group decision-making leverages diverse perspectives and expertise to produce higher-quality decisions.
Groupthink is MOST likely to occur when:
Answer: The team is highly cohesive and pressures members to conform
Highly cohesive groups may suppress critical thinking as members prioritize harmony over objective evaluation.
A supervisor needs to objectively choose between three vendors using multiple weighted criteria. Which tool is BEST suited for this?
Answer: Weighted decision matrix
A weighted decision matrix scores each option against criteria with assigned importance weights, enabling objective comparison.
Which of the following BEST describes a programmed decision?
Answer: A routine decision handled by established procedures or policies
Programmed decisions follow standard procedures for recurring, routine situations that occur regularly.
After implementing a solution to a workplace problem, the supervisor should:
Answer: Evaluate the results and adjust the solution if needed
Monitoring outcomes and adjusting the approach ensures the solution genuinely resolves the problem.
When using the 'five whys' technique, the supervisor:
Answer: Repeatedly asks 'why' to trace a problem to its root cause
The five whys technique drills down through layers of causation by repeatedly asking why each problem occurred.
A supervisor is facing an ethical dilemma with no clear policy guidance. Which approach is MOST appropriate?
Answer: Evaluate the options against organizational values and ethical standards
Ethical decision-making requires evaluating options against established principles and organizational values, not convenience.