Ultimate Skills Flashcards

Which leadership style is MOST appropriate when supervising highly experienced, self-motivated employees?

Answer: Delegative — grant autonomy while remaining available for support

Experienced, self-motivated employees perform best with autonomy balanced by supervisory availability.

A supervisor discovers that a long-standing informal work practice violates a new safety regulation. They should:

Answer: Immediately communicate the regulation, retrain staff, and enforce compliance

Safety regulations must be enforced promptly with proper communication and retraining to protect employees and ensure compliance.

Equity theory suggests employees are motivated when they perceive:

Answer: Their input-to-outcome ratio is comparable to peers

Equity theory holds that motivation rises when employees feel their effort-reward balance is fair compared to coworkers.

When setting performance goals with employees, goals should be:

Answer: SMART: Specific, Measurable, Achievable, Relevant, and Time-bound

SMART goals provide clear targets and criteria that help employees understand expectations and track progress.

Which action BEST demonstrates active listening during a staff meeting?

Answer: Maintaining eye contact, nodding, and paraphrasing the speaker's points

Active listening involves full attention, nonverbal acknowledgment, and paraphrasing to confirm understanding.

An employee requests a schedule accommodation for a medical condition. Under the ADA, the employer is required to:

Answer: Engage in an interactive process to identify a reasonable accommodation

The ADA requires employers and employees to engage in an interactive, good-faith process to find a workable reasonable accommodation.

A supervisor who consistently takes credit for team accomplishments risks:

Answer: Decreased team morale and increased turnover intention

Taking credit from team members destroys trust, lowers morale, and drives high performers to seek other opportunities.