Supervisory Communication and Feedback Flashcards
6 cards from real Supervisory Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Supervisory Communication and Feedback flashcards as text
A supervisor needs to deliver critical feedback to an employee about repeated tardiness. Which approach is most effective?
Answer: Address it privately with specific examples and a clear improvement plan
Private, specific feedback with an improvement plan gives the employee a clear path to change without public embarrassment.
Which communication style is most appropriate when a supervisor must relay an urgent policy change to the team?
Answer: Assertive — clearly state the change, rationale, and expectations
Assertive communication ensures clarity, respects employees, and sets clear expectations during urgent changes.
An employee responds defensively when given feedback. What should the supervisor do first?
Answer: Acknowledge the employee's feelings and allow them to respond
Acknowledging feelings de-escalates defensiveness and keeps the feedback conversation productive.
What is the primary purpose of active listening during a supervisory one-on-one meeting?
Answer: To fully understand the employee's concerns before responding
Active listening helps supervisors understand employee perspectives fully before forming a response.
A supervisor asks a team member: 'Can you tell me more about what led to the project delay?' This is an example of:
Answer: An open-ended question
Open-ended questions invite detailed responses and encourage employees to share their perspective.
Which feedback model structures feedback as Situation-Behavior-Impact (SBI)?
Answer: SBI feedback model
The SBI model focuses feedback on observable behavior and its impact, making it specific and objective.