Performance Management and Coaching Flashcards
7 cards from real Supervisory Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Management and Coaching flashcards as text
A supervisor notices an employee consistently meets targets but alienates teammates. Which aspect of performance management should be addressed first?
Answer: Address interpersonal behavior as part of the full performance picture
Effective performance management evaluates both results and behaviors, since interpersonal conduct affects team productivity and culture.
Which coaching technique involves asking the employee open-ended questions to help them discover solutions independently?
Answer: Socratic coaching
Socratic coaching uses probing questions to guide employees to self-generated insights rather than giving them direct answers.
An employee receives a performance rating of 'Exceeds Expectations.' The supervisor should:
Answer: Discuss stretch goals and career growth opportunities
High performers benefit from continued challenge through stretch goals and career development conversations to maintain engagement.
What is the primary purpose of a mid-year performance check-in?
Answer: To course-correct and adjust goals based on current progress
Mid-year check-ins allow supervisors and employees to review progress, remove obstacles, and recalibrate goals if business priorities have shifted.
When coaching an underperforming employee, the MOST important first step is to:
Answer: Identify the root cause of the performance gap
Understanding whether poor performance stems from skill gaps, motivation issues, or external obstacles determines the appropriate coaching intervention.
A supervisor gives feedback by saying, 'You always submit reports late.' What is wrong with this feedback?
Answer: It uses an absolute term and lacks specific examples
Words like 'always' are generalizations that employees often dispute; effective feedback cites specific, observable instances.
Which performance management approach links individual goals directly to departmental and organizational objectives?
Answer: Cascading goals
Cascading goals ensure alignment by translating organizational strategy into department, team, and individual-level objectives.