STNA Patient Rights and Communication 2

Question 1

A patient who speaks limited English is having difficulty understanding care instructions. The best action is:

Accepted Answer

Request a qualified medical interpreter

Answer

A qualified medical interpreter provides accurate translation of clinical information and protects patient rights; using family members is discouraged for medical communication.

Question 2

When communicating with a patient who has hearing loss, the nurse aide should:

Accepted Answer

Face the patient directly and speak clearly at a normal to slightly elevated volume

Answer

Facing the patient allows lip-reading and visual cues, and speaking clearly at normal to slightly elevated volume is more effective than shouting.

Question 3

Which communication technique is most appropriate when interacting with a patient with dementia?

Accepted Answer

Use short, simple sentences and a calm, reassuring tone

Answer

Short, simple sentences and a calm tone reduce confusion and anxiety in patients with dementia and improve their ability to process information.

Question 4

A patient asks the nurse aide about the side effects of a new medication. The correct response is:

Accepted Answer

Tell the patient that you are not able to provide that information and offer to get the nurse

Answer

Medication counseling is within the scope of the licensed nurse, not the nurse aide; referring the patient to the nurse is the appropriate and safe response.

Question 5

Active listening by the nurse aide includes which behavior?

Accepted Answer

Making eye contact and nodding to show attention

Answer

Making eye contact and nodding signals attentiveness, encourages the patient to continue, and builds therapeutic trust.

STNA - State Tested Nurse Aides Exam Practice Test

STNA - State Tested Nurse Aides Exam Practice Test

STNA Patient Rights and Communication 2