SRS Client Relations — Questions and Answers
Question 1: What fiduciary duty is most important in client relations?
- Maximizing the agent's commission
- Acting in the client's best interest with loyalty, disclosure, confidentiality, and accountability (Correct answer)
- Closing deals as quickly as possible
- Following the broker's instructions above all
Correct answer: Acting in the client's best interest with loyalty, disclosure, confidentiality, and accountability
Real estate fiduciary duties require putting the client's interests first through loyalty, full disclosure, confidentiality, and accountability.
Question 2: How should market analysis support client relations decisions?
- Use asking prices as comparable values
- Conduct thorough comparative market analysis using recent closed sales and adjusted comparables (Correct answer)
- Market analysis is unnecessary in hot markets
- Rely on automated online valuations exclusively
Correct answer: Conduct thorough comparative market analysis using recent closed sales and adjusted comparables
Thorough CMA using recent closed sales with appropriate adjustments provides the most reliable basis for pricing decisions.
Question 3: What disclosure requirement applies to client relations?
- Disclose only what the client asks about
- Disclose all known material facts that could affect the transaction decision (Correct answer)
- Disclosure requirements vary based on the agent's judgment
- Only structural defects require disclosure
Correct answer: Disclose all known material facts that could affect the transaction decision
All known material facts that could affect the buyer's decision must be disclosed, regardless of whether they were specifically asked about.
Question 4: How should negotiation be conducted in client relations?
- Win at all costs for your client
- Negotiate honestly and in good faith while zealously representing your client's interests (Correct answer)
- Misrepresent facts to gain advantage
- Accept the first offer to close quickly
Correct answer: Negotiate honestly and in good faith while zealously representing your client's interests
Effective negotiation requires honest, good-faith representation while zealously advocating for the client's interests.
Question 5: What fair housing law applies to client relations?
- Fair housing only applies to rental properties
- All real estate activities must comply with federal, state, and local fair housing laws prohibiting discrimination (Correct answer)
- Fair housing laws are optional guidelines
- Agents only need to follow fair housing in advertising
Correct answer: All real estate activities must comply with federal, state, and local fair housing laws prohibiting discrimination
Fair housing laws prohibiting discrimination apply to ALL real estate activities including sales, rentals, lending, and advertising.
Question 6: What continuing education supports competence in client relations?
- Initial licensing education is sufficient
- Ongoing education in legal updates, market trends, technology, and best practices (Correct answer)
- Education is only needed for license renewal
- Attend one seminar per year
Correct answer: Ongoing education in legal updates, market trends, technology, and best practices
Ongoing professional development ensures competence as laws, markets, technology, and best practices continuously evolve.
SRS Client Relations
What fiduciary duty is most important in client relations?