SRO Crisis Intervention & Conflict Resolution 5

Question 1

A student experiencing a dissociative episode due to PTSD appears unresponsive and disconnected during class. The SRO responding should:

Accepted Answer

Use grounding techniques such as asking the student to name five things they can see

Answer

Grounding techniques help a dissociating person reconnect to the present environment and are the evidence-based first response.

Question 2

Which of the following BEST describes the 'ICAT' (Integrating Communications, Assessment, and Tactics) framework used in crisis response?

Accepted Answer

A decision-making model that integrates communication skills with tactical options to resolve crises safely

Answer

ICAT is a decision-making framework that balances communication and de-escalation with appropriate tactical options to resolve crises with minimal force.

Question 3

A student involved in a gang confrontation off-campus brings that conflict to school. The SRO's FIRST step in addressing this should be:

Accepted Answer

Gather intelligence, separate involved parties, and consult with administration on a safety plan

Answer

Gathering intelligence and separating parties while coordinating a safety plan addresses the immediate threat while using a collaborative school-law enforcement approach.

Question 4

During a de-escalation interaction, an SRO maintains open body language, avoids crossing their arms, and keeps their hands visible. This primarily communicates:

Accepted Answer

Non-threatening intent and openness to dialogue

Answer

Open body language signals non-threatening intent and willingness to engage in dialogue, which reduces defensiveness in the other person.

Question 5

A peer conflict escalates because both students believe the other started the argument. An SRO using interest-based negotiation would focus on:

Accepted Answer

Identifying each student's underlying needs and concerns rather than their stated positions

Answer

Interest-based negotiation shifts focus from positions ('you started it') to underlying needs, enabling creative solutions that address both parties.

(SRO) School Resource Officer Certification Practice Test

(SRO) School Resource Officer Certification Practice Test

SRO Crisis Intervention & Conflict Resolution 5