SRO Crisis Intervention & Conflict Resolution

Question 1

What is the primary objective of crisis intervention?

Accepted Answer

Stabilize and reduce distress

Answer

Ignore the situation

Answer

Cause panic

Answer

Delay response

Question 2

Which skill is essential for effective conflict resolution?

Accepted Answer

Active listening

Answer

Ignoring concerns

Answer

Being aggressive

Answer

Avoiding dialogue

Question 3

What is the purpose of de-escalation techniques?

Accepted Answer

Reduce tension

Answer

Increase tension

Answer

Ignore conflict

Answer

Escalate disagreement

Question 4

Why is empathy critical during conflict intervention?

Accepted Answer

Understand emotions and build rapport

Answer

Dismiss feelings

Answer

Encourage hostility

Answer

Ignore perspectives

Question 5

When should crisis intervention begin?

Accepted Answer

Immediately upon identification

Answer

After crisis ends

Answer

When convenient

Answer

After delay

Question 6

What is a key first step in resolving conflict?

Accepted Answer

Identify underlying cause

Answer

Ignore cause

Answer

Assign blame

Answer

Avoid discussion

Question 7

How does body language assist in crisis intervention?

Accepted Answer

Convey calmness and openness

Answer

Show aggression

Answer

Avoid eye contact

Answer

Ignore posture

Question 8

Why is safety important in conflict situations?

Accepted Answer

Protects all parties

Answer

It is optional

Answer

Increases risk

Answer

Causes harm

Question 9

What is the importance of documentation in crisis intervention?

Accepted Answer

Records events and guides follow-up

Answer

No importance

Answer

Creates confusion

Answer

Delays care