SRO Crisis Intervention & Conflict Resolution 2

Question 1

During a mental health crisis in a school hallway, a student is hyperventilating and unable to speak. What is the SRO's FIRST priority?

Accepted Answer

Ensure the physical safety of the student and bystanders

Answer

Physical safety of the student and bystanders is always the first priority before any other intervention steps.

Question 2

Which communication technique is MOST effective when de-escalating a verbally aggressive student?

Accepted Answer

Using a calm, low tone and slow rate of speech

Answer

A calm, low tone and slow speech rate help regulate the student's emotional state through co-regulation.

Question 3

A student threatens to harm another student during a dispute. After separating them, what is the NEXT step?

Accepted Answer

Conduct a threat assessment following school protocol

Answer

A structured threat assessment determines the credibility and immediacy of the threat and guides the appropriate response.

Question 4

The CIT (Crisis Intervention Team) model emphasizes which core skill for SROs responding to behavioral crises?

Accepted Answer

Active listening and verbal de-escalation

Answer

The CIT model centers on active listening and verbal de-escalation to resolve crises without force.

Question 5

A student experiencing a panic attack in class begins to calm after an SRO uses controlled breathing exercises with them. This technique is an example of:

Accepted Answer

Co-regulation through grounding

Answer

Co-regulation through grounding techniques like paced breathing helps a dysregulated student return to a calm state.

(SRO) School Resource Officer Certification Practice Test

(SRO) School Resource Officer Certification Practice Test

SRO Crisis Intervention & Conflict Resolution 2