SPP Change Management & Execution 2

Question 1

Which change management model emphasizes that change unfreezes existing behaviors, transitions to new ones, and then refreezes them?

Accepted Answer

Lewin's Change Model

Answer

Lewin's Change Model uses three stages—Unfreeze, Change, and Refreeze—to describe how organizations shift from current to desired states.

Question 2

A strategic plan fails during implementation because middle managers undermine the changes. This is best described as resistance from which level?

Accepted Answer

The permafrost layer

Answer

The 'permafrost layer' refers to middle management resistance where directives from top leadership fail to penetrate through to frontline employees.

Question 3

What is the primary purpose of a change readiness assessment?

Accepted Answer

To measure an organization's capacity and willingness to adopt change

Answer

A change readiness assessment evaluates the organization's current capability, culture, and willingness to successfully adopt planned changes.

Question 4

During a large-scale strategic change, which communication approach is most effective for reducing employee anxiety?

Accepted Answer

Providing frequent, transparent, and two-way communication throughout

Answer

Frequent, transparent, and two-way communication reduces uncertainty and builds trust throughout the change process.

Question 5

In the ADKAR model, what does the 'K' stand for?

Accepted Answer

Knowledge of how to change

Answer

In ADKAR, 'K' stands for Knowledge—understanding how to change and what the change entails.

(SPP) Strategic Planning Professional Practice Test