Change Management & Execution Flashcards

Which scenario best illustrates 'change fatigue' in an organization?

Answer: Employees disengaging and resisting new initiatives due to a history of constant reorganizations

Change fatigue occurs when repeated or poorly managed changes erode employees' willingness and ability to engage with new initiatives.

What does a 'case for change' document primarily communicate?

Answer: The rationale, urgency, and benefits of the proposed change

A case for change articulates why change is necessary, what is at risk by not changing, and what benefits the organization will gain.

In change management, what is 'resistance mapping'?

Answer: Identifying and categorizing sources, types, and levels of stakeholder resistance

Resistance mapping systematically identifies who is resisting, why, and how intensely, enabling targeted interventions for each resistance type.

Which leadership style is generally most effective when implementing transformational strategic change?

Answer: Transformational—inspiring shared vision and engaging employees emotionally

Transformational leadership motivates employees by connecting them to a compelling vision and appealing to higher-order values, which is critical during major change.

A change management team delivers all training on time but employees still cannot perform the new tasks six months later. The most likely root cause is:

Answer: Lack of on-the-job reinforcement and practice opportunities after training

Training alone does not ensure ability—employees need ongoing reinforcement, coaching, and practice opportunities to develop true proficiency.

Which tool is most useful for sequencing and prioritizing multiple interdependent changes in a strategic transformation?

Answer: Change portfolio roadmap

A change portfolio roadmap sequences changes over time, highlighting dependencies and managing the pacing to avoid overloading the organization.

What is the strategic planner's role in ensuring change sustainability after formal project closure?

Answer: Embedding change outcomes into performance management, culture, and governance processes

Sustainability requires anchoring new behaviors in HR systems, KPIs, governance structures, and cultural norms so they outlast the formal change project.