Quality Assurance & Improvement Flashcards
7 cards from real Sports and Fitness practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A fitness director creates a step-by-step diagram of the member check-in process to locate bottlenecks. Which tool is this?
Answer: Process flowchart
A process flowchart maps each step of a process to reveal delays and redundancies.
The Hawthorne effect could distort a quality review of personal trainers because:
Answer: Trainers may perform better simply because they know they are being observed
People often alter behavior when aware of being watched, skewing observation results.
Which approach to continuous improvement emphasizes small, ongoing, incremental changes involving all staff?
Answer: Kaizen
Kaizen is a Japanese philosophy of continual small improvements by everyone.
A club tracks the time from a member's equipment repair request to completion. This metric is best classified as:
Answer: A process measure of service responsiveness
Turnaround time measures how efficiently a service process operates.
During an internal audit, a manager finds pool chemical logs missing for six days. According to quality principles, the BEST first step is to:
Answer: Document the nonconformance, test the water now, and identify why logging failed
Addressing immediate safety, recording the gap, and finding the root cause are core quality steps.
Which feedback method provides the richest qualitative insight into why members are leaving a fitness club?
Answer: Exit interviews with canceling members
Exit interviews capture members' personal reasons for leaving in their own words.
A coaching staff uses validated pre- and post-season fitness tests to judge whether a training program improved athletes' aerobic capacity. This measures program:
Answer: Outcomes
Outcome measures assess the actual change in participants resulting from a program.
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