Quality Assurance & Improvement Flashcards
7 cards from real Sports and Fitness practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Which organization accredits fitness certification programs to verify they meet standards for valid, reliable credentialing exams?
Answer: NCCA
The National Commission for Certifying Agencies (NCCA) accredits certification programs, including many fitness certifications.
A facility logs every AED check, first-aid kit restock, and emergency drill date. The primary quality purpose of this documentation is to:
Answer: Demonstrate compliance and consistent safety readiness
Documentation proves standards are met and supports risk management and audits.
Monthly group fitness attendance is plotted over 24 months with upper and lower limits to spot unusual variation. Which tool is being used?
Answer: Control chart
Control charts track a process over time with statistical limits to identify special-cause variation.
A secret shopper visits a club to evaluate front-desk greeting, tour quality, and cleanliness. This method primarily assesses:
Answer: Service delivery from the customer's perspective
Mystery shopping evaluates the actual customer experience against service standards.
After a member slips in a wet shower area, the manager investigates why the floor was wet, why no sign was posted, and why cleaning schedules failed. This approach is known as:
Answer: Five Whys root cause analysis
The Five Whys repeatedly asks why to reach the underlying cause of an incident.
Which is a LAGGING indicator of quality in a fitness center?
Answer: Annual membership cancellations
Cancellations reflect results after the fact, whereas the others are leading process measures.
ACSM's Health/Fitness Facility Standards and Guidelines recommend that facilities offer new members a pre-activity screening primarily to:
Answer: Identify individuals who may need medical clearance before exercise
Pre-activity screening identifies health risks that may require medical clearance, improving safety.
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