Quality Assurance & Improvement Flashcards
7 cards from real Sports and Fitness practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A fitness center manager wants to test a new member onboarding process on a small group before rolling it out club-wide. Which phase of the PDCA cycle does this pilot represent?
Answer: Do
The Do phase implements the planned change on a small scale to gather data.
Which metric best measures a health club's ability to keep its existing members over a 12-month period?
Answer: Member retention rate
Retention rate shows the percentage of members who stay over a defined period.
A gym compares its equipment downtime and cleaning standards with those of top-rated clubs in the industry. This process is called:
Answer: Benchmarking
Benchmarking compares performance against best-in-class organizations to identify improvement targets.
Which tool would a quality team use to visually sort potential causes of frequent treadmill breakdowns into categories such as people, equipment, methods, and environment?
Answer: Fishbone (Ishikawa) diagram
A fishbone diagram organizes possible causes of a problem into categories.
Net Promoter Score (NPS) is calculated by:
Answer: Subtracting the percentage of detractors from the percentage of promoters
NPS equals percent promoters (9-10) minus percent detractors (0-6).
A personal training department reviews 80% of its client complaints and finds they stem from just two issues: scheduling and trainer punctuality. Which principle does this illustrate?
Answer: Pareto principle
The Pareto principle states roughly 80% of effects come from 20% of causes.
Which is the BEST example of a SMART quality goal for a fitness facility?
Answer: Raise the average cleanliness survey score from 3.8 to 4.3 by June 30
This goal is specific, measurable, achievable, relevant, and time-bound.
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