Communication & Stakeholder Relations Flashcards
7 cards from real Sports and Fitness practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
Which communication style respects both one's own needs and the needs of others, and is generally recommended for fitness professionals?
Answer: Assertive
Assertive communication expresses needs clearly while respecting others.
A recreation center plans to renovate its pool. Which action best demonstrates meaningful community stakeholder engagement?
Answer: Holding public input sessions before finalizing the design
Seeking input before decisions are final gives stakeholders genuine influence.
The 'sandwich' feedback method used by coaches involves:
Answer: Placing corrective feedback between two positive statements
The sandwich method frames a correction between positive comments to keep athletes receptive.
Under HIPAA and general professional ethics, a fitness trainer who learns about a client's medical condition should:
Answer: Keep it confidential and share only with the client's consent or as required
Client health information must be kept confidential and shared only with consent or when legally required.
An athletic director wants to reach season-ticket holders with a personalized renewal offer. Which channel is most appropriate?
Answer: A targeted email or direct mail campaign
Direct, targeted channels allow personalization for a known stakeholder group.
During a team meeting, several athletes misunderstood the new travel policy. Which barrier to communication most likely occurred if the coach used unexplained technical terms?
Answer: Semantic barrier
Semantic barriers arise when words or jargon are interpreted differently by the receiver.
A fitness club receives a negative online review about cleanliness. The best public response is to:
Answer: Thank the reviewer, apologize, describe corrective steps, and invite offline follow-up
A professional, solution-focused response shows accountability to all readers.
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