Communication & Stakeholder Relations Flashcards
7 cards from real Sports and Fitness practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A youth soccer coach must tell parents that practice times are changing next week. Which approach best ensures all parents receive and understand the message?
Answer: Send a written notice through multiple channels and request confirmation
Using multiple written channels with confirmation reduces missed or distorted messages.
In stakeholder mapping, a group with high influence but low interest in a fitness facility's project should generally be:
Answer: Kept satisfied without overloading them with detail
The power/interest grid recommends keeping high-power, low-interest stakeholders satisfied.
A personal trainer paraphrases a client's concern back to them before responding. This technique is best described as:
Answer: Reflective listening
Reflective listening restates the speaker's message to confirm understanding and show empathy.
A gym member complains loudly at the front desk about a billing error. What is the most appropriate first step for staff?
Answer: Acknowledge the frustration and move the conversation to a private area
Acknowledging emotions and moving to privacy de-escalates conflict and protects others' experience.
Which of the following is an example of a primary (internal) stakeholder for a collegiate athletic department?
Answer: Student-athletes
Student-athletes are directly within and affected by the department's operations.
When delivering bad news to a sponsor, such as a canceled event, the most effective communication practice is to:
Answer: Communicate promptly, explain the reason, and propose options
Timely, transparent communication with alternatives preserves trust in sponsor relationships.
A coach crosses arms and avoids eye contact while telling an athlete 'I'm open to your feedback.' This is an example of:
Answer: Incongruent verbal and nonverbal communication
When body language contradicts words, the message is incongruent and listeners tend to trust the nonverbal cue.
How this page was made: written with AI tools and published by Nathan Beja, founder of Practice Test Geeks, who is responsible for its content. We have not yet matched this exam's facts to an official source, so confirm fees, dates and rules with the exam body. Not reviewed by a subject-matter expert. Editorial policy