SPHR Employee Relations and Engagement 4

Question 1

Which dispute resolution method is MOST appropriate when both parties want a binding decision but prefer to avoid litigation?

Accepted Answer

Binding arbitration

Answer

Binding arbitration produces a final, enforceable decision by a neutral third party outside the court system.

Question 2

An SPHR notices that engagement scores are consistently lower among employees who have been with the company 2–5 years. This pattern MOST likely reflects:

Accepted Answer

A mid-tenure retention problem where novelty has faded but mastery feels blocked

Answer

Mid-tenure disengagement often occurs when initial enthusiasm fades and employees perceive limited growth or recognition.

Question 3

What distinguishes a collective bargaining agreement (CBA) from an individual employment contract?

Accepted Answer

A CBA is negotiated by a union on behalf of all unit employees and governs working conditions collectively

Answer

A CBA is a negotiated agreement between an employer and a union representing a group of employees.

Question 4

An organization is implementing a peer recognition program to boost engagement. Which design feature is MOST critical for the program's effectiveness?

Accepted Answer

Making recognition timely, specific, and visible to peers

Answer

Recognition that is prompt, tied to specific behaviors, and publicly visible reinforces desired conduct most effectively.

Question 5

Under the Family and Medical Leave Act (FMLA), an employee on approved leave posts pictures on social media showing recreational activities inconsistent with their stated medical condition. What is HR's BEST response?

Accepted Answer

Consult legal counsel and consider requesting a second medical opinion per FMLA regulations

Answer

FMLA permits employers to require a second or third medical opinion when the legitimacy of leave is in question.

SPHR - Senior Professional in Human Resources Practice Test

SPHR - Senior Professional in Human Resources Practice Test

SPHR Employee Relations and Engagement 4