SOP IT and Technology SOP 2

Question 1

What is a 'business continuity SOP' in IT designed to ensure?

Accepted Answer

That critical IT services and data can be maintained or rapidly restored following a disruptive event

Answer

Business continuity SOPs define failover procedures, recovery priorities, communication plans, and testing schedules to maintain essential operations during disruptions.

Question 2

What does a 'data classification SOP' establish?

Accepted Answer

A framework for categorizing data by sensitivity level to apply appropriate security and handling controls

Answer

Data classification SOPs define categories such as public, internal, confidential, and restricted, and specify how data in each category must be stored, transmitted, and disposed of.

Question 3

What is the purpose of a 'vulnerability management SOP'?

Accepted Answer

A continuous process of discovering, prioritizing, and remediating security weaknesses in systems and applications

Answer

Vulnerability management SOPs define scanning cadence, risk scoring methods, remediation timelines by severity, and exception handling processes.

Question 4

What does a 'help desk SOP' standardize?

Accepted Answer

The process for logging, triaging, routing, resolving, and closing IT support tickets consistently

Answer

Help desk SOPs define ticket intake, SLA-based priority levels, escalation paths, resolution documentation, and user communication standards.

Question 5

What is a 'password management SOP' designed to enforce?

Accepted Answer

Security requirements for password complexity, rotation, storage, and recovery to reduce unauthorized access risk

Answer

Password management SOPs define minimum length, complexity, expiration, history, and MFA requirements, as well as procedures for secure resets and storage.

SOP - Standard Operating Procedures Practice Test

SOP - Standard Operating Procedures Practice Test

SOP IT and Technology SOP 2