SOP IT and Technology SOP 2

Question 1

What is a 'business continuity SOP' in IT designed to ensure?

Accepted Answer

That critical IT services and data can be maintained or rapidly restored following a disruptive event

Answer

Continuous business growth

Answer

Continuous customer service coverage

Answer

Non-stop marketing campaigns

Question 2

What does a 'data classification SOP' establish?

Accepted Answer

A framework for categorizing data by sensitivity level to apply appropriate security and handling controls

Answer

Organizing customer data by purchase history

Answer

Classifying financial transactions

Answer

Sorting marketing leads

Question 3

What is the purpose of a 'vulnerability management SOP'?

Accepted Answer

A continuous process of discovering, prioritizing, and remediating security weaknesses in systems and applications

Answer

Managing product defect reports

Answer

Managing employee complaints

Answer

Handling customer vulnerabilities

Question 4

What does a 'help desk SOP' standardize?

Accepted Answer

The process for logging, triaging, routing, resolving, and closing IT support tickets consistently

Answer

Customer loyalty programs

Answer

Vendor help programs

Answer

Financial help requests

Question 5

What is a 'password management SOP' designed to enforce?

Accepted Answer

Security requirements for password complexity, rotation, storage, and recovery to reduce unauthorized access risk

Answer

Managing vendor passwords

Answer

Managing customer account passwords

Answer

Financial system access codes

Question 6

What does a 'software development lifecycle (SDLC) SOP' define?

Accepted Answer

The stages, quality gates, security reviews, and approval processes for developing and releasing software

Answer

The product manufacturing lifecycle

Answer

The employee development lifecycle

Answer

The financial planning lifecycle