Soft Skills Interpersonal Communication 4

Question 1

Which nonverbal cue is generally the MOST reliable indicator of a person's true emotional state?

Accepted Answer

Microexpressions

Answer

Microexpressions are brief, involuntary facial movements that flash in under a second and are difficult to mask or fake.

Question 2

What is the primary purpose of 'minimal encouragers' such as 'uh-huh,' 'I see,' and 'go on'?

Accepted Answer

To signal attentiveness and encourage the speaker to continue

Answer

Minimal encouragers signal active engagement without interrupting the speaker's flow or implying agreement.

Question 3

During a performance review, your supervisor only focuses on your most recent mistake and ignores months of strong work. This is called:

Accepted Answer

Recency bias

Answer

Recency bias causes evaluators to overweight the most recent events, overshadowing a longer track record of performance.

Question 4

Which of the following is an example of a 'closed' question in interpersonal communication?

Accepted Answer

Did you finish the report?

Answer

Closed questions invite only a yes/no or short factual answer, limiting the depth of the conversation.

Question 5

The concept of 'face-saving' in interpersonal communication refers to:

Accepted Answer

Preserving a person's sense of dignity and self-image

Answer

Face-saving strategies protect the self-esteem and social image of yourself or others during difficult interactions.

Soft Skills - Communication Practice Test