Soft Skills Interpersonal Communication 3

Question 1

What does it mean to 'depersonalize' a conflict in the workplace?

Accepted Answer

Focus on behaviors and issues rather than personality attacks

Answer

Depersonalizing a conflict means addressing specific actions or situations instead of attacking the individual's character.

Question 2

Which listening barrier occurs when you mentally rehearse your response instead of fully attending to the speaker?

Accepted Answer

Internal noise

Answer

Internal noise, such as mentally planning your reply, distracts you from fully processing what the speaker is saying.

Question 3

The Johari Window model helps people understand interpersonal communication by illustrating:

Accepted Answer

Four quadrants of self-awareness and disclosure between self and others

Answer

The Johari Window maps information known/unknown to self and others, guiding self-disclosure and feedback in relationships.

Question 4

When someone consistently uses 'you always' or 'you never' statements in arguments, the MAIN problem is:

Accepted Answer

Absolute generalizations trigger defensiveness and are rarely accurate

Answer

Absolute generalizations like 'always' and 'never' are rarely true and cause the other person to become defensive rather than receptive.

Question 5

In the DEAL model of interpersonal conflict, what does the 'D' stand for?

Accepted Answer

Describe

Answer

In the DEAL model, 'Describe' refers to objectively stating the behavior or situation without evaluation or blame.

Soft Skills - Communication Practice Test