Soft Skills Interpersonal Communication 2

Question 1

Which technique involves repeating the speaker's words back to them in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the speaker's message in your own words, confirming comprehension and showing engagement.

Question 2

When a colleague is visibly upset, the BEST first response is to:

Accepted Answer

Acknowledge their feelings before problem-solving

Answer

Acknowledging emotions first validates the person and builds trust before moving into problem-solving mode.

Question 3

The 'halo effect' in interpersonal communication refers to:

Accepted Answer

Letting one positive trait color overall perception of a person

Answer

The halo effect is a cognitive bias where one favorable trait leads us to assume other positive qualities in a person.

Question 4

Which communication style is characterized by expressing needs clearly while respecting others' rights?

Accepted Answer

Assertive

Answer

Assertive communication balances honest self-expression with respect for the other person's perspective and boundaries.

Question 5

Proxemics in interpersonal communication refers to:

Accepted Answer

The use of physical space and distance between people

Answer

Proxemics is the study of how physical distance and personal space communicate relationship and comfort levels.

Soft Skills - Communication Practice Test