Soft Skills Giving and Receiving Feedback 3

Question 1

In the 'Situation-Behavior-Impact' (SBI) feedback model, what does the 'Impact' component address?

Accepted Answer

The effect the behavior had on others or the work

Answer

The Impact component explains why the behavior matters by describing its effect on the team, project, or stakeholders.

Question 2

Which scenario best demonstrates an inappropriate time to give critical feedback?

Accepted Answer

Immediately after a mistake while the person is still upset

Answer

Giving critical feedback when someone is emotionally activated reduces their ability to receive it constructively.

Question 3

What is 'confirmation bias' in the context of receiving feedback?

Accepted Answer

Seeking feedback only from people who will agree with you

Answer

Confirmation bias leads people to seek or accept only feedback that validates their existing beliefs, limiting growth.

Question 4

A manager gives feedback by saying: 'Great job on the report! Also, your formatting was hard to read—try using headers next time.' What feedback technique is this?

Accepted Answer

Sandwich feedback

Answer

The sandwich technique wraps critical feedback between positive comments, though it can dilute the message if overused.

Question 5

When feedback is delivered in a group setting rather than privately, it most commonly results in:

Accepted Answer

Embarrassment and defensiveness in the recipient

Answer

Public criticism triggers shame and defensiveness, making it far less effective than private, respectful feedback.

Soft Skills - Communication Practice Test

Soft Skills - Communication Practice Test

Soft Skills Giving and Receiving Feedback 3