Soft Skills Constructive Feedback Delivery 4

Question 1

What is the SBI model of feedback?

Accepted Answer

Situation, Behavior, Impact

Answer

The SBI model structures feedback around the Situation, the specific Behavior observed, and the Impact it had.

Question 2

When is it appropriate to give positive feedback publicly?

Accepted Answer

When the achievement benefits the team and public recognition adds motivational value

Answer

Public positive recognition can reinforce desired behaviors and boost team morale, unlike critical feedback which should remain private.

Question 3

Which listening behavior is most important while the feedback recipient responds?

Accepted Answer

Active listening without interruption

Answer

Active listening signals respect and helps you understand the recipient's perspective, which may reveal important context.

Question 4

What should a feedback conversation always end with?

Accepted Answer

Agreed-upon next steps or goals

Answer

Ending with agreed-upon next steps transforms feedback from criticism into an action plan with shared accountability.

Question 5

How does cultural background affect feedback delivery?

Accepted Answer

Different cultures vary in their preference for direct versus indirect feedback styles

Answer

Some cultures value direct, explicit feedback while others prefer indirect, face-saving approaches — awareness prevents miscommunication.

Soft Skills - Communication Practice Test