Soft Skills Constructive Feedback Delivery 3

Question 1

What is a key difference between evaluative and descriptive feedback?

Accepted Answer

Descriptive feedback states observable facts while evaluative feedback assigns judgment

Answer

Descriptive feedback ('you spoke for 15 minutes') is objective, while evaluative feedback ('you dominated the meeting') assigns judgment.

Question 2

You need to give feedback to a high performer who made an uncharacteristic mistake. What approach is most appropriate?

Accepted Answer

Acknowledge their track record while addressing the specific incident directly

Answer

Acknowledging a strong track record before addressing the specific issue preserves trust and keeps the feedback proportional.

Question 3

Which of the following questions best checks for understanding after delivering feedback?

Accepted Answer

'What are your thoughts on what we discussed?'

Answer

Open-ended questions invite the recipient to process and respond to the feedback rather than just confirm they heard it.

Question 4

What is 'feedforward' as opposed to traditional feedback?

Accepted Answer

Future-focused suggestions for improvement rather than past-focused criticism

Answer

Feedforward focuses on specific actions someone can take in the future, shifting from criticism of the past to guidance for the future.

Question 5

A team member consistently misses deadlines. Which feedback framing is most effective?

Accepted Answer

'When deadlines are missed, it delays the whole project — let's figure out what's getting in the way.'

Answer

Linking behavior to its impact and inviting problem-solving is more effective than labeling character or invoking social pressure.

Soft Skills - Communication Practice Test