Soft Skills Conflict Resolution Techniques 3

Question 1

Two coworkers disagree over a project deadline. Their supervisor steps in and issues a final ruling both must follow. This is an example of:

Accepted Answer

Arbitration

Answer

Arbitration involves a third party who has authority to impose a binding decision on the disputing parties.

Question 2

Which body language cue most signals openness and receptivity during a conflict conversation?

Accepted Answer

Leaning slightly forward with uncrossed arms

Answer

Leaning forward with open body posture communicates attentiveness and willingness to engage.

Question 3

The Thomas-Kilmann Conflict Mode Instrument measures conflict handling styles along which two dimensions?

Accepted Answer

Assertiveness and cooperativeness

Answer

The TKI model plots five conflict styles on axes of assertiveness (concern for self) and cooperativeness (concern for others).

Question 4

A project team member keeps missing deadlines, affecting the whole group. The best conflict resolution first step is to:

Accepted Answer

Speak privately with the person to understand obstacles they may be facing

Answer

A private, empathetic conversation uncovers root causes and preserves the relationship before escalating.

Question 5

Which technique involves repeating back what someone said in your own words to confirm understanding during a conflict?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the speaker's message in the listener's own words to confirm accurate understanding.

Soft Skills - Communication Practice Test