Soft Skills Conflict Resolution Techniques 2

Question 1

During a team dispute, a manager separates the two employees and speaks with each privately before bringing them together. This approach is an example of which technique?

Accepted Answer

Shuttle diplomacy

Answer

Shuttle diplomacy involves a neutral party moving between disputing sides separately before facilitating a joint meeting.

Question 2

Which conflict resolution style results in both parties giving up something to reach an agreement?

Accepted Answer

Compromising

Answer

Compromising requires each side to concede part of their position to find a mutually acceptable solution.

Question 3

A colleague constantly interrupts you during meetings. The most assertive yet non-aggressive way to address this is to:

Accepted Answer

Calmly state that you'd like to finish your point before they respond

Answer

Assertive communication addresses the behavior directly and respectfully without hostility or passivity.

Question 4

In principled negotiation (Fisher & Ury), what should negotiators focus on instead of positions?

Accepted Answer

Interests

Answer

Principled negotiation emphasizes separating people from the problem and focusing on underlying interests rather than stated positions.

Question 5

Which of the following best describes a 'lose-lose' conflict outcome?

Accepted Answer

Both parties end up worse off than before the conflict

Answer

A lose-lose outcome occurs when escalation or poor resolution leaves both parties worse off than a negotiated solution would have.

Soft Skills - Communication Practice Test

Soft Skills - Communication Practice Test

Soft Skills Conflict Resolution Techniques 2