Soft Skills Conflict Resolution and Negotiation 4

Question 1

What distinguishes arbitration from mediation?

Accepted Answer

An arbitrator imposes a binding decision; a mediator helps parties reach their own

Answer

In arbitration, a neutral third party makes a binding decision, whereas mediators only facilitate the parties' own agreement.

Question 2

A team member consistently takes credit for group work. The best first step in resolving this conflict is to:

Accepted Answer

Speak privately with the individual about the specific behavior and its impact

Answer

Addressing behavior privately and specifically is more likely to produce change and preserve the working relationship.

Question 3

Which negotiation tactic involves making a very small initial request to gain agreement before escalating to the real ask?

Accepted Answer

Foot-in-the-door

Answer

Foot-in-the-door works by securing small commitments first, leveraging consistency bias to gain larger ones later.

Question 4

When parties in a conflict have fundamentally different core values, which approach is most realistic?

Accepted Answer

Find a workable behavioral agreement that respects both sets of values

Answer

Core values rarely change through negotiation, so focusing on mutually acceptable behaviors is more achievable.

Question 5

What is 'logrolling' in the context of negotiation?

Accepted Answer

Trading concessions on issues each party values differently

Answer

Logrolling means conceding on issues that matter less to you in exchange for gains on issues that matter more, creating mutual value.

Soft Skills - Communication Practice Test