Learning & Development Flashcards
7 cards from real SHRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Learning & Development flashcards as text
What is the primary purpose of a Training Needs Analysis (TNA)?
Answer: To identify performance gaps and determine if training is the appropriate solution
A TNA identifies gaps between current and desired performance levels and determines whether training is the right intervention to close those gaps.
Which adult learning theory, developed by Malcolm Knowles, emphasizes that adults are self-directed learners?
Answer: Andragogy
Andragogy, developed by Malcolm Knowles, is the theory of adult learning that recognizes adults as self-directed, experience-rich learners who are internally motivated.
The Kirkpatrick Model evaluates training effectiveness at four levels. Which level specifically measures whether participants acquired the intended knowledge or skills?
Answer: Level 2 – Learning
Level 2 of the Kirkpatrick Model measures the degree to which participants acquired the intended knowledge, skills, attitude, confidence, or commitment.
What does the '70-20-10' learning model suggest about how employees develop most of their competencies?
Answer: 70% on-the-job experience, 20% social or developmental relationships, 10% formal education
The 70-20-10 model proposes that 70% of learning comes from on-the-job experiences, 20% from interactions with others, and only 10% from formal training.
Which type of training method is MOST effective for developing interpersonal and communication skills?
Answer: Role-playing and simulation exercises
Role-playing and simulations allow employees to actively practice interpersonal and communication skills in realistic scenarios with immediate feedback.
What is 'blended learning' in the context of employee training?
Answer: A combination of online digital media with traditional face-to-face instruction
Blended learning integrates online digital learning tools with traditional classroom or face-to-face instruction to create a more flexible and effective training experience.
In succession planning, what is the primary purpose of using a '9-box grid'?
Answer: To assess employees on current performance and future potential to identify future leaders
The 9-box grid evaluates employees on two dimensions—current performance and future potential—to identify candidates for succession and targeted leadership development.