SOCE Interpersonal Communication Skills 2

Question 1

Which communication technique involves repeating back what someone has said in the officer's own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Mirroring

Answer

Deflecting

Answer

Interrogating

Question 2

An officer is speaking with an emotionally distressed crime victim. Which statement best demonstrates empathic communication?

Accepted Answer

'I understand this is a difficult situation. Take your time.'

Answer

'Calm down and answer my questions.'

Answer

'I've seen much worse — you'll be fine.'

Answer

'Let's focus on the facts only.'

Question 3

During a call involving a language barrier, which action is the most appropriate for an officer to take?

Accepted Answer

Use a qualified interpreter service

Answer

Speak louder to compensate for the language difference

Answer

Use hand gestures only and skip verbal communication

Answer

Ask a bystander who appears to know some of the language

Question 4

What does the term 'proxemics' refer to in interpersonal communication?

Accepted Answer

The use of space and physical distance in communication

Answer

The rate at which someone speaks

Answer

The tone and pitch of a person's voice

Answer

Eye contact patterns during conversation

Question 5

When communicating with a person experiencing a mental health crisis, officers should:

Accepted Answer

Speak slowly, calmly, and use simple language

Answer

Issue commands loudly and clearly to assert control

Answer

Involve as many officers as possible to show authority

Answer

Avoid direct eye contact entirely

Question 6

An officer's report states a witness 'seemed nervous.' This is an example of:

Accepted Answer

A subjective interpretation

Answer

An objective observation

Answer

A factual statement based on evidence

Answer

A direct quote from the witness