Smart Serve Ontario Age Verification and Minors 3

Question 1

Under what circumstance may a minor be legally present in a licensed establishment in Ontario?

Accepted Answer

When accompanied by a parent or guardian in a licensed restaurant

Answer

Minors are prohibited from entering any licensed premises at any time

Answer

Only between the hours of 11 a.m. and 6 p.m.

Answer

When purchasing only non-alcoholic beverages without an adult present

Question 2

What does Ontario law specifically prohibit a minor from doing in a licensed establishment?

Accepted Answer

Purchasing or consuming liquor

Answer

Entering the establishment at any time under any circumstances

Answer

Ordering food from the regular menu

Answer

Sitting at a table in the dining area of a restaurant

Question 3

If you suspect a customer is using someone else's ID, what should you do?

Accepted Answer

Refuse service as you cannot confirm they are of legal age

Answer

Accept it if the photo is a reasonable likeness

Answer

Serve the customer but file an incident report afterward

Answer

Ask the customer to sign their name and compare it to the ID

Question 4

A customer presents a foreign driver's licence as ID. What should you verify?

Accepted Answer

That it contains a photo, date of birth, and appears to be government-issued

Answer

That the foreign licence was issued within the last five years

Answer

That the licence is from a country Canada has a trade agreement with

Answer

That it is accompanied by a valid Canadian credit card

Question 5

Which organization mandates Smart Serve certification for liquor service staff in Ontario?

Accepted Answer

The Alcohol and Gaming Commission of Ontario (AGCO)

Answer

The Ontario Provincial Police (OPP)

Answer

The Ontario Ministry of Health

Answer

The Canadian Restaurant and Foodservices Association

Question 6

What is the best course of action when you are unsure whether a customer's ID is valid after examining it?

Accepted Answer

Request an additional piece of ID or refuse service

Answer

Serve the customer and give them the benefit of the doubt

Answer

Call your manager and serve the customer while waiting for a response

Answer

Ask the customer's companions whether they are of legal age

Question 7

Under the Liquor Licence and Control Act, what is a potential penalty for an individual who sells or supplies liquor to a minor in Ontario?

Accepted Answer

A fine and/or imprisonment upon conviction

Answer

A mandatory 30-day suspension of their Smart Serve certificate only

Answer

Automatic termination of employment by law

Answer

Completion of an additional government-mandated training course