Smart Serve Ontario Responsible Service Practices 2

Question 1

What should a server do if they suspect a patron is purchasing alcohol for a minor?

Accepted Answer

Refuse the sale and inform management

Answer

Complete the sale but make a note

Answer

Only refuse if they see the minor receive the alcohol

Answer

Ask the patron to sign a waiver

Question 2

What is the 'HEAT' model used in responsible alcohol service training?

Accepted Answer

Hear, Empathize, Apologize, Take action — for handling difficult situations

Answer

Heating food safety protocol

Answer

Health, Environment, Alcohol, Training framework

Answer

A temperature monitoring system for beverages

Question 3

Why is it important for servers to track the number of drinks each patron consumes?

Accepted Answer

To monitor consumption levels and prevent over-service

Answer

For accurate billing purposes only

Answer

To determine appropriate tip amounts

Answer

To comply with inventory management requirements

Question 4

What is the server's responsibility regarding a designated driver in a group?

Accepted Answer

Offer non-alcoholic beverages and ensure the designated driver remains sober

Answer

Ensure the designated driver does not consume any alcohol

Answer

The designated driver is entirely the group's responsibility

Answer

Charge the designated driver less for alcoholic drinks

Question 5

What should a server do when they notice a patron drinking very quickly?

Accepted Answer

Slow down service, offer water and food, and monitor the patron's condition

Answer

Refill their glass promptly

Answer

Ignore it unless the patron appears drunk

Answer

Move the patron to a different table

Question 6

What is the importance of documenting incidents involving intoxicated patrons?

Accepted Answer

Documentation creates a legal record that can protect the establishment and demonstrate responsible service practices

Answer

It is optional and only done at the manager's request

Answer

It is only needed for insurance claims

Answer

Documentation is only required for violent incidents