Upholding Professional Standards Flashcards
7 cards from real Situational Judgement Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Upholding Professional Standards flashcards as text
You discover that a senior colleague has been falsifying client visit records to meet their performance targets. What is the most appropriate action?
Answer: Report the falsification to your manager or compliance department immediately
Falsifying records is a serious integrity violation that must be reported through proper channels regardless of the colleague's seniority.
A client offers you a gift worth $200 as thanks for your help. Your company policy prohibits gifts above $50. What should you do?
Answer: Politely decline and explain your company's gift policy
Following company policy by declining gifts above the permitted threshold maintains professional integrity and avoids conflicts of interest.
You realize you made a significant error in a report that has already been submitted to a client. What is the best course of action?
Answer: Notify your manager immediately and work with them to correct and resubmit the report
Promptly disclosing and correcting errors demonstrates accountability and prevents further harm to the client relationship.
A teammate shares confidential client data with you via an unsecured personal email by mistake. What should you do?
Answer: Delete it from your inbox and inform your teammate and IT/compliance of the breach
A data breach must be reported immediately to allow the organization to mitigate risks and comply with data protection regulations.
You are asked to sign off on a safety inspection you did not actually perform. Your supervisor says it is just a formality. What do you do?
Answer: Refuse to sign and explain that you cannot certify work you did not perform
Signing off on work not performed is fraudulent regardless of supervisory pressure, as it compromises safety and professional integrity.
During a performance review, your manager asks you to rate a peer you know has been underperforming. You are close friends outside work. What is the most professional response?
Answer: Provide an honest, fair assessment based on observed work performance
Professional integrity requires honest assessments in performance reviews regardless of personal relationships.
You overhear two colleagues making discriminatory jokes about a client's nationality in the break room. What should you do?
Answer: Address it in the moment or report it to HR, as it violates workplace conduct standards
Discriminatory behavior violates professional conduct standards and must be addressed or reported even when it occurs informally.