Situational Judgement Test Situational Judgement Workplace Scenarios 2

Question 1

You are a newly appointed team supervisor in a logistics company.
Situation: A long-serving employee repeatedly ignores the new inventory process you introduced last week, continuing to use the old method.
Other team members are watching how you handle this.
What is the MOST appropriate action?

Accepted Answer

Speak privately with the employee to understand any concerns about the new process, reiterate the reasons for the change, and set clear expectations going forward

Answer

Ignore the behaviour to avoid conflict, since the employee has more experience than you

Answer

Immediately write a formal warning to demonstrate authority to the rest of the team

Answer

Revert to the old process to keep the experienced employee satisfied

Question 2

You are a healthcare administrator. Situation: A physician asks you to backdate a patient consent form because the original was misplaced before a procedure. The patient has since been discharged and is recovering well. What is the MOST appropriate action?

Accepted Answer

Decline to backdate the form, explain that this would constitute falsification of medical records, and advise the physician to follow the organisation's incident-reporting process to document the missing consent

Answer

Backdate the form as the physician requests since the patient is fine and no harm occurred

Answer

Backdate the form but note internally that this was done to protect yourself

Answer

Ignore the request and say nothing to avoid getting involved

Question 3

You are a project manager in an IT company. Situation: You are halfway through a project when a client calls to request a significant change in scope that was not in the original contract. The change would add two weeks to the timeline and considerable cost. Your team is already stretched. What is the MOST appropriate action?

Accepted Answer

Acknowledge the client's request, explain the timeline and cost implications clearly, and arrange a formal scope-change discussion with relevant stakeholders before committing

Answer

Agree to the scope change immediately to maintain client satisfaction and figure out resourcing later

Answer

Refuse the change outright because it was not in the original contract

Answer

Have a junior team member handle the client's call to buy time

Question 4

You are a retail store supervisor. Situation: You notice that one of your employees is consistently arriving five minutes late each shift. When you raised it casually last week the employee said they were working on it, but the tardiness has continued. What is the MOST appropriate action?

Accepted Answer

Schedule a formal one-to-one meeting with the employee, document the pattern, ask if there are any underlying issues, and set a clear improvement timeline with consequences

Answer

Continue to ignore it since five minutes is not a significant amount of time

Answer

Immediately reduce the employee's hours as a punishment without discussion

Answer

Ask other team members whether they have noticed the tardiness to build a case

Question 5

You are a social worker. Situation: During a home visit, a child discloses that a family member has been hitting them. The family is not currently on your at-risk register and the child is visibly nervous about what you will do next. What is the MOST appropriate action?

Accepted Answer

Calmly thank the child for telling you, explain that you have a duty to make sure they are safe, and immediately follow your organisation's safeguarding referral process

Answer

Reassure the child you will keep the disclosure completely secret to maintain their trust

Answer

Return to the office to review the case file before deciding whether to act

Answer

Speak to the family member directly to verify the child's account before making any referral

Question 6

You are a team member in a marketing agency. Situation: Your team has been assigned a high-profile campaign. During a brainstorming session, you have an idea that you believe is significantly better than the one your team leader is championing. The team leader seems committed to their approach. What is the MOST appropriate action?

Accepted Answer

Raise your idea respectfully after the team leader has finished presenting, frame it constructively, and invite the team's input before any final decision is made

Answer

Stay silent to avoid confrontation and support whatever the team leader decides

Answer

Go directly to the client to present your idea without informing the team leader

Answer

Complain to colleagues privately that the team leader's idea is inferior

Question 7

You are a call centre agent for an insurance company. Situation: A caller is extremely distressed because their home flood claim was denied. They say they cannot afford repairs and begin crying during the call. The denial was made correctly under policy terms. What is the MOST appropriate action?

Accepted Answer

Acknowledge the customer's distress with empathy, clearly explain the reason for the denial in plain language, inform them of the formal appeals process, and provide details of any available hardship support schemes

Answer

Apologise and offer to reverse the denial to stop the customer from becoming more upset

Answer

Transfer the call immediately to avoid dealing with an emotional customer

Answer

Read the policy exclusion clause verbatim without further comment and end the call