Serving It Right Practice Test
SIR Refusing Service Procedures 2
Why is it important to avoid using judgmental language when refusing service?
Select your answer
A
It is not important; direct language works best
B
Judgmental language can embarrass the patron, escalate the situation, and lead to confrontation
C
Patrons prefer judgmental language as it is more honest
D
Judgmental language is only a problem with certain demographics
Hint
