Passenger Safety & Professional Conduct Flashcards

What is the professional standard for PHC driver personal hygiene and appearance?

Answer: Drivers should maintain good personal hygiene and present a neat, professional appearance to ensure passenger comfort

As professional service providers, PDVL holders are expected to maintain good personal hygiene and a neat, professional appearance. This is part of the overall service quality standard and reflects on the platform operator's brand and the professionalism of the private hire industry.

What should a PHC driver do if they witness a road accident while on duty?

Answer: Ensure their own passenger is safe, call 999 if emergency assistance is needed, and cooperate with any investigation if asked to be a witness

If a PHC driver witnesses an accident, they should first ensure their own passenger is safe, then call 999 if emergency services are needed. If they can safely stop without obstructing traffic, they may assist or serve as a witness. Leaving the scene of a serious accident without assisting where possible is contrary to professional and legal obligations.

When is a PHC driver permitted to use the bus lane in Singapore?

Answer: During the hours when the bus lane is not in operation (outside restricted hours shown on the bus lane sign)

Bus lanes in Singapore operate only during specified hours (shown on the bus lane signs, typically morning and evening peak hours). Outside these restricted hours, PHC drivers and other vehicles may use the bus lane. Driving in a bus lane during restricted hours is a traffic offence.

What does a PHC driver's duty of care to passengers include?

Answer: Driving safely, maintaining the vehicle in a roadworthy condition, ensuring passenger comfort, and not putting passengers in danger

A PHC driver's duty of care is comprehensive — it includes driving safely and within the law, maintaining the vehicle properly, securing passengers (reminding about seatbelts), maintaining a safe environment free from harassment or dangerous behaviour, and acting professionally throughout the journey.

What action must a PDVL holder take if their residential address changes?

Answer: Notify LTA of the address change within the timeframe required by LTA regulations

PDVL holders are required to notify LTA of any changes to their personal particulars, including residential address, within the timeframe specified by LTA. Keeping LTA's records updated is a regulatory requirement, not just an administrative convenience.

What is the proper procedure for a PHC driver to handle a fare dispute with a passenger?

Answer: Direct the passenger to resolve the dispute through the platform operator's official dispute resolution process and remain calm throughout

Fare disputes should be resolved through the platform operator's official process — the platform has the booking and fare calculation records. The driver should remain calm, not escalate the situation physically, and direct the passenger to raise their concern through the platform. Physical altercations over fares can result in criminal charges.