ServSafe Alcohol Test – Primary And Advanced 4
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What should you say to customers when you have to cease serving them?
Be sure to project an apology and a lack of judgment.
In order to purchase alcohol in all 50 states, what age must a person be?
The legal age to purchase alcohol is 21 years old in all 50 states.
When a guests face goes red after having a few drinks the cause is?
Which statement regarding alcohol laws is accurate?
Local alcohol regulations can never be more lenient than state regulations; they can only be tighter.
What should you do if your manager asks you to keep serving a customer who you believe is drunk?
If a management decision leaves you uneasy, voice your concerns, ask the manager to take the desired action, and then follow up with the owner or your human resources department.
You're not sure if a guest's identification is valid. What's the most effective approach to double-check?
Asking the guest to tell you the address on the ID is a good way to check if they are trying to use a fake. Fake addresses, unlike last names, are difficult to memorize and recite on the spot, and hesitation may clue you in to a counterfeit. Eye color is too broad a trait to help distinguish if an ID is fake, and donor registration status may or may not be present on even genuine state IDs. And remember- if you sincerely doubt the validity of an ID and the guest’s stated age even after a double check, you always have the right to refuse to serve alcohol to a minor.
A visibly pregnant guest requests an alcoholic beverage. You have to ____.
Based on gender discrimination laws, it is illegal to deny serving a pregnant woman an alcoholic beverage.
At the door, Jerry is verifying IDs. Which of these would be a red flag for a fake ID?
Every state—issued ID has some type of information or marking on the back, including bar codes, magnetic stripes, donor information, and license restrictions. For added security, many states add a lighter “ghost” photo to the front that matches the original photo on the picture, and some add holograms or special images that can only be seen when the ID is held at an angle.
Which of the following statements about purchasing alcohol is correct?
All US states require a person to be 21 years old in order to purchase alcohol.
When should a staff member start looking for indicators of intoxication among visitors?
An employee should begin assessing guests for signs of intoxication when they first arrive at the establishment. The initial interaction with the guest provides an opportunity to observe their behavior, appearance, and any noticeable signs of intoxication.
Two visitors who were delighted to be at your establishment are now getting into a fight. You don’t sense any immediate risk to you or other guests. What ought you to do?
In the given scenario where two guests who were initially happy are now beginning to argue, it is a prudent course of action to notify your manager. By involving the manager, you can seek guidance on how to handle the situation effectively and ensure the safety and well-being of all guests.
Which of these qualifies as "one drink"?
One drink is 5 ounces of wine (12% alcohol), a 12 ounce beer (4-5% alcohol), 1 ounce of 100 proof liquor, or 1.5 ounces of 80 proof liquor.
What should you do if a customer enters your establishment while intoxicated?
If a guest arrives at your establishment already visibly intoxicated, it is important to prioritize their safety and the safety of others.
You've chosen to stop serving a guest who has become drunk.
Which of the following statements best expresses this?
When you ucut someone off" at the bar, be empathetic and non-judgmental. Avoid making ”you” statements and telling the customer why you have to cut them off from your perspective. When you decide to stop serving a guest, be firm and do not offer one more drink.
In a dram shop case, who can be sued?
Anyone working at the establishment can be sued although dram shop laws set caps on the amount of money that can be rewarded.
Which of these is not a reliable indicator of intoxication?
While a person’s actions as a result of his increased good humor may indicate intoxication, simply an improved mood is not, by itself, an indicator of intoxication. The other answer choices are reliable indicators of intoxication.