ServSafe Alcohol Test - Primary and Advanced (2)

Question 1

You can sue the business, business owner, and employees in a dram shop case.

Accepted Answer

True

Answer

False

Answer

Sometimes

Answer

Maybe

Question 2

In the last four hours, a customer has drank six beverages. Each drink included 1.5 ounces of alcohol with a proof of 100. What is the most likely state of his health right now?

Accepted Answer

Intoxicated

Answer

Totally active

Answer

A bit sleepy

Answer

Not sober, but can drive his way back home

Question 3

When do you decide to discontinue serving alcohol?

Accepted Answer

When a customer is visibly drunk

Answer

When a customer has had five glasses of beer

Answer

When a customer starts to get aggressive

Answer

30 minutes before closing the establishment

Question 4

Municipal laws are frequently more strict than state laws.

Accepted Answer

True

Answer

False

Answer

Sometimes

Answer

Maybe

Question 5

Two visitors who were pleased when they first arrived at your establishment are now arguing. You don't believe you or the other visitors are at any immediate risk. So, what are your options?

Accepted Answer

Tell your manager about what is going on.

Answer

Call the security right away

Answer

Talk to the customers and help resolve the problem

Answer

Just leave them alone.

Question 6

Which of the following statements should be avoided when addressing a customer?

Accepted Answer

Hey, I’m just doing my job

Answer

Please accept my apologies if this offends you.

Answer

I am unable to continue to assist you due to business rules.

Answer

None of the above.

Question 7

In one hour, two men of equal height drank three shots of 80-proof whiskey. One of the men was overweight, while the other was built athletically. Which man's BAC will be higher?

Accepted Answer

The overweight man

Answer

They will have the same BAC

Answer

There is no way to determine who will have a higher BAC

Answer

The athletic man

Question 8

What must you always do when using an ID reader to verify an ID?

Accepted Answer

Compare the readout with the information on the ID.

Answer

Simply swipe or scan the ID.

Answer

Ask the guest to verify the readout on the display.

Answer

Scratch the magnetic stripe or bar code to ensure it is real.

Question 9

Which one of a guy and a woman would most likely have a higher BAC after consuming four 12-ounce beers in an hour?

Accepted Answer

The woman.

Answer

They will have the same BAC.

Answer

There is no way to determine who will have a higher BAC.

Answer

The man.

Question 10

A visitor displays you an ID that has a blank back. What does this reveal about the ID, exactly?

Accepted Answer

The ID is fake.

Answer

The ID was issued to someone under 21 years of age.

Answer

The ID is expired.

Answer

The ID is from a U.S. overseas territory.