Responsible Service Strategies Flashcards

What is the role of a designated driver program in responsible service?

Answer: It encourages groups to identify a sober driver and supports them with free non-alcoholic beverages

Designated driver programs encourage groups to identify a non-drinking member who will drive everyone home safely. Establishments often support designated drivers with free non-alcoholic beverages.

Why should servers avoid serving 'doubles' or oversized drinks?

Answer: They increase the amount of alcohol consumed per sitting, making it harder to pace and monitor intake

Doubles and oversized drinks deliver more alcohol per serving, making it harder for servers to track consumption and for patrons to pace themselves. This increases the risk of intoxication.

What should a server do if they suspect a patron is about to drive while impaired?

Answer: Offer alternative transportation options such as a taxi, rideshare, or suggest they call someone for a ride

Servers should proactively offer alternative transportation options such as calling a taxi, arranging a rideshare, or suggesting the patron call a friend or family member for a ride home.

What is 'upselling' in the context of responsible service and why can it be problematic?

Answer: Encouraging patrons to buy larger or additional alcoholic drinks, which can contribute to overconsumption

Upselling that encourages patrons to consume more alcohol (such as suggesting doubles, pitchers, or additional rounds) can contribute to overconsumption and conflicts with responsible service principles.

How can the physical layout of an establishment support responsible service?

Answer: By ensuring good lighting, clear sightlines for staff to monitor patrons, and providing comfortable seating for food service

Good establishment design supports responsible service through adequate lighting for monitoring, clear sightlines so staff can observe patrons, comfortable seating that encourages dining, and well-organized service areas.

What is the 'two-drink maximum' policy and when might it be applied?

Answer: A limit on the number of drinks served to a patron at one time, often used at events to slow consumption

The two-drink maximum limits the number of alcoholic drinks served to a patron at one time (preventing stacking) and is commonly used at special events or high-volume situations to help manage consumption rates.