Refusing Service Procedures Flashcards

Under BC law, when is a server legally required to refuse service?

Answer: When a patron is intoxicated or when serving them would likely make them intoxicated

BC law requires servers to refuse service when a patron is already intoxicated or when continued service would likely cause them to become intoxicated. This is a legal obligation, not optional.

What is the recommended first step when you decide to cut off a patron?

Answer: Approach the patron discreetly and calmly, explaining that you cannot serve them any more alcohol

The recommended approach is to speak to the patron privately, calmly, and respectfully. Discretion helps preserve the patron's dignity and reduces the likelihood of a confrontational scene.

Which phrase is most appropriate when refusing service to an intoxicated patron?

Answer: I am not able to serve you any more alcohol tonight, but I can get you some water or a coffee

Offering alternatives while refusing alcohol is the recommended approach. It shows concern for the patron, provides an option that does not involve alcohol, and maintains a respectful tone.

What should a server do if a patron sends a friend to order drinks on their behalf after being cut off?

Answer: Refuse to serve the drinks if they believe they are intended for the cut-off patron

Servers must refuse service if they believe drinks are being obtained on behalf of a patron who has been cut off. Allowing circumvention of a cut-off undermines responsible service.

Who should be informed when a patron has been cut off from service?

Answer: The manager and all relevant staff members so the cut-off is consistently enforced

When a patron is cut off, the manager and all relevant staff members should be informed so the cut-off is consistently enforced throughout the establishment, preventing the patron from obtaining drinks from another server.

What should a server do after cutting off a patron who is alone?

Answer: Help arrange safe transportation home and continue to check on them

After cutting off a lone patron, the server should help arrange safe transportation (taxi, rideshare), offer non-alcoholic beverages and food, and continue to check on them until they leave safely.