Identification Checking Flashcards

What is the 'challenge 25' approach to ID verification?

Answer: A policy of requesting ID from any patron who appears to be under 25 years of age

Challenge 25 is a best practice policy where servers request ID from any patron who appears to be under 25, providing a significant safety margin above the legal drinking age of 19.

How should servers handle a situation where a patron's ID photo looks very different from their current appearance?

Answer: Ask additional verification questions, request a second form of ID, or consult a manager before accepting

When the photo does not closely match the bearer, additional steps are warranted: asking verification questions about information on the ID, requesting a second form of identification, or consulting with a manager.

What is the server's responsibility regarding ID checking at the end of a long shift?

Answer: The same diligence must be maintained throughout the entire shift regardless of fatigue or busyness

ID checking requirements do not diminish as the shift progresses. Servers must maintain the same level of diligence throughout their shift. Fatigue is not an excuse for failing to verify age.

What recent technological development has changed ID verification in BC?

Answer: The BC Services Card app and digital ID options that provide verifiable digital identification

BC has introduced digital identification options through the BC Services Card app, which provides a verifiable digital form of identification that can be used for age verification purposes.

What should a server do if they accidentally serve a minor who presented convincing fake ID?

Answer: Report the incident to management immediately, document everything, and cooperate with any investigation

Even if the server acted in good faith, the incident must be reported to management immediately. Full documentation of the circumstances and cooperation with any investigation helps protect both the server and the establishment.

What is the best practice for training new staff on ID verification?

Answer: Pair them with experienced staff, provide examples of local valid IDs, review common fraud techniques, and assess competence before independent work

Best practice includes mentoring with experienced staff, familiarization with local valid ID types, education on fraud techniques and security features, and competency assessment before allowing independent ID checking.