Senior Typist Exam Interpersonal Skills 3 — Questions and Answers
Question 1: You notice a teammate is overwhelmed with deadlines. The most collaborative response is to:
- Let them struggle to learn
- Offer to help if you have capacity (Correct answer)
- Report them to the manager
- Point out they're slow
Correct answer: Offer to help if you have capacity
Offering support when possible strengthens teamwork and morale.
Question 2: Nonverbal communication includes all of the following EXCEPT:
- Facial expressions
- Body posture
- Tone of voice
- The exact words spoken (Correct answer)
Correct answer: The exact words spoken
Spoken words are verbal; nonverbal cues are expressions, posture, and tone.
Question 3: A coworker takes credit for your idea in a meeting. The best approach is to:
- Publicly accuse them of stealing
- Privately and calmly address it with them later (Correct answer)
- Say nothing ever
- Sabotage their next project
Correct answer: Privately and calmly address it with them later
A private, calm conversation resolves the issue professionally without humiliation.
Question 4: Which is the clearest sign of good written communication in office correspondence?
- Long, complex sentences
- Concise, clear, and courteous wording (Correct answer)
- Heavy use of jargon
- No greeting or closing
Correct answer: Concise, clear, and courteous wording
Clarity, brevity, and courtesy make written communication effective.
Question 5: When working with people from different cultural backgrounds, you should:
- Assume everyone shares your norms
- Be respectful and open to differences in communication styles (Correct answer)
- Avoid them to prevent mistakes
- Insist they adapt to you
Correct answer: Be respectful and open to differences in communication styles
Cultural sensitivity and openness foster effective, respectful collaboration.
Question 6: A good way to handle a disagreement with your supervisor is to:
- Argue loudly in front of others
- Express your view respectfully and listen to theirs (Correct answer)
- Comply silently while resenting it
- Go over their head immediately
Correct answer: Express your view respectfully and listen to theirs
Respectful dialogue maintains the relationship while addressing the concern.
Question 7: Maintaining confidentiality about a coworker's personal information demonstrates:
- Weakness
- Professional respect and trustworthiness (Correct answer)
- Lack of interest
- Poor teamwork
Correct answer: Professional respect and trustworthiness
Respecting privacy shows integrity and builds trust.
Senior Typist Exam Interpersonal Skills 3
You notice a teammate is overwhelmed with deadlines.
The most collaborative response is to: