Senior Typist Exam Interpersonal Skills 3

Question 1

You notice a teammate is overwhelmed with deadlines. The most collaborative response is to:

Accepted Answer

Offer to help if you have capacity

Answer

Let them struggle to learn

Answer

Report them to the manager

Answer

Point out they're slow

Question 2

Nonverbal communication includes all of the following EXCEPT:

Accepted Answer

The exact words spoken

Answer

Facial expressions

Answer

Body posture

Answer

Tone of voice

Question 3

A coworker takes credit for your idea in a meeting. The best approach is to:

Accepted Answer

Privately and calmly address it with them later

Answer

Publicly accuse them of stealing

Answer

Say nothing ever

Answer

Sabotage their next project

Question 4

Which is the clearest sign of good written communication in office correspondence?

Accepted Answer

Concise, clear, and courteous wording

Answer

Long, complex sentences

Answer

Heavy use of jargon

Answer

No greeting or closing

Question 5

When working with people from different cultural backgrounds, you should:

Accepted Answer

Be respectful and open to differences in communication styles

Answer

Assume everyone shares your norms

Answer

Avoid them to prevent mistakes

Answer

Insist they adapt to you

Question 6

A good way to handle a disagreement with your supervisor is to:

Accepted Answer

Express your view respectfully and listen to theirs

Answer

Argue loudly in front of others

Answer

Comply silently while resenting it

Answer

Go over their head immediately

Question 7

Maintaining confidentiality about a coworker's personal information demonstrates:

Accepted Answer

Professional respect and trustworthiness

Answer

Weakness

Answer

Lack of interest

Answer

Poor teamwork