Business Communication and Correspondence Flashcards
6 cards from real Senior Typist Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Communication and Correspondence flashcards as text
In a standard business letter, which part contains the writer's address and the date?
Answer: Heading or return address block
The heading of a business letter includes the sender's address and the date, placed at the top before the inside address.
Which letter format aligns all parts of the letter — including date, body, and closing — flush with the left margin?
Answer: Full block format
In full block format, every element of the letter begins at the left margin with no indentations, making it the most streamlined style.
What is the correct punctuation style when using 'Dear Mr. Johnson:' as a salutation in a formal business letter?
Answer: A colon after the salutation
Formal business letters use a colon after the salutation, while informal letters may use a comma.
The 'cc:' notation at the bottom of a business letter indicates:
Answer: Carbon copy — others who received a copy of the letter
The 'cc:' (carbon copy or courtesy copy) notation lists names of all additional recipients who received a copy of the letter.
In which part of a business memo is the primary message or information conveyed?
Answer: The body
The body of a memo contains the actual message, explanation, or information that the sender wants to communicate.
When typing a government business letter, the recommended line spacing for the body paragraphs is:
Answer: Single spaced with a blank line between paragraphs
Standard government correspondence uses single spacing within paragraphs and one blank line between paragraphs for readability.