Business Communication and Correspondence Flashcards
6 cards from real Senior Typist Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Communication and Correspondence flashcards as text
When preparing minutes of a meeting, which information must always be included?
Answer: Date, attendees, agenda items discussed, decisions made, and action items
Meeting minutes are an official record and must include the date, list of attendees, topics discussed, decisions reached, and assigned action items.
In a formal business report, the 'executive summary' appears:
Answer: At the beginning, before the main body
An executive summary appears at the start of a formal report so busy readers can quickly grasp the key findings and recommendations.
Which of the following is NOT appropriate in professional government correspondence?
Answer: Using slang or overly casual language
Government correspondence must maintain a professional tone; slang and overly casual language are inappropriate and unprofessional.
The 'postscript' (P.S.) in a business letter is used to:
Answer: Add a brief note after the signature block, often for emphasis
A postscript is added after the signature to include a brief afterthought or emphasize a key point that the writer wants to stand out.
When typing a two-page business letter, where should the heading on the second page appear?
Answer: The recipient's name, the page number, and the date on the same line or stacked
A second-page heading with the recipient's name, page number, and date identifies the continuation sheet if pages become separated.
In professional email correspondence for a government office, which practice is most appropriate?
Answer: Include a clear subject line, professional greeting, and concise message
Professional government emails require a descriptive subject line, a courteous greeting, and a clear and concise message body.