Mixed Deck — All Senior Typist Exam Topics Flashcards
100 cards from real Senior Typist Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 20 Mixed Deck — All Senior Typist Exam Topics flashcards as text
Which of the following is a good method of communication?
Answer: Active Listening
Active listening is a cornerstone of effective communication because it involves fully concentrating on, understanding, responding to, and remembering what the other person is saying. This practice ensures messages are accurately received and interpreted, fostering mutual understanding and stronger connections, unlike passive or dismissive behaviors.
What is the correct punctuation style when using 'Dear Mr. Johnson:' as a salutation in a formal business letter?
Answer: A colon after the salutation
Formal business letters use a colon after the salutation, while informal letters may use a comma.
Which tab would you use to insert a hyperlink into a document?
Answer: Insert
Hyperlinks are added from the Links group on the Insert tab.
When two colleagues disagree and ask you to take sides, you should:
Answer: Stay neutral and encourage them to resolve it together
Remaining neutral and promoting direct resolution avoids worsening office conflict.
A frustrated client raises their voice on the phone. Your first priority should be to:
Answer: Stay calm and acknowledge their concern
Staying calm and validating the concern helps de-escalate the situation.
Which sentence contains a dangling modifier?
Answer: Walking to the office, the rain started falling.
In 'Walking to the office, the rain started falling,' the participial phrase implies the rain was walking — a dangling modifier error.
Which of the letters below the middle finger on the right hand can touch?
Answer: K
On a standard QWERTY keyboard, the middle finger of the right hand rests on the 'K' key in the home row. This key is directly beneath the middle finger's natural resting position, making it the key it 'touches' or is responsible for in touch-typing.
What is the main advantage of touch typing over the 'hunt and peck' method?
Answer: It allows faster typing while keeping eyes on the source
Touch typing is faster and lets the typist watch the source instead of keys.
An office mail log shows 315 pieces received on Monday, 278 on Tuesday, and 294 on Wednesday. What is the total for the three days?
Answer: 887
315 + 278 + 294 = 887 total pieces of mail over three days.
A senior typist types 60 WPM. Approximately how long will it take to type a 900-word document?
Answer: 15 minutes
900 divided by 60 WPM equals 15 minutes.
Being approachable at work most often means:
Answer: Being open, friendly, and willing to listen
Approachability is about openness and willingness to engage with others.
Which feature lets you undo your most recent action in Word?
Answer: Ctrl + Z
Ctrl + Z reverses the last action performed in the document.
In a business letter, typist identification initials appear as:
Answer: The writer's initials in caps followed by the typist's initials in lowercase (e.g., JRB/mks)
Reference initials identify both the author (uppercase) and the typist (lowercase) who prepared the document, placed at the bottom left.
Approximately how many keystrokes are assumed per 'word' in standard typing-speed calculations?
Answer: 5 keystrokes
Typing tests standardize a 'word' as 5 keystrokes including spaces.
Which of the following is the correct format for the inside address of a business letter?
Answer: Recipient's name, title, organization, street address, city, state, ZIP code
A complete inside address includes the recipient's full name, title, organization, street, city, state, and ZIP code, appearing before the salutation.
In a government data entry context, transposition errors refer to:
Answer: Reversing the order of characters, such as typing '41' instead of '14'
A transposition error occurs when two adjacent characters are accidentally swapped, such as typing '41' instead of '14.'
Which of the following best describes 'keystroke accuracy' in data entry?
Answer: The percentage of keystrokes that match the intended input without error
Keystroke accuracy measures the proportion of keystrokes that are correct relative to the total keystrokes made during an entry task.
Which feature automatically creates a list of headings with page numbers?
Answer: Table of Contents
Table of Contents generates a navigable list of headings and their page numbers.
What does 'cloud storage' allow a government typist to do?
Answer: Access and share files from any authorized device via the internet
Cloud storage enables authorized users to store, access, and share files from any internet-connected device, improving collaboration and backup.
What is the purpose of the 'Find and Replace' feature?
Answer: To locate text and substitute it with other text
Find and Replace searches for text and swaps it with replacement text.