Interpersonal Skills Flashcards
7 cards from real Senior Typist Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal Skills flashcards as text
A coworker interrupts you repeatedly during a team meeting. What is the most professional response?
Answer: Calmly say you'd like to finish your thought, then continue
Assertively but politely reclaiming the floor maintains professionalism and respect.
Active listening primarily involves:
Answer: Fully focusing on the speaker and reflecting back understanding
Active listening means concentrating on the speaker and confirming comprehension.
A supervisor gives you critical feedback on a typed report. The best reaction is to:
Answer: Listen, ask clarifying questions, and apply the feedback
Accepting feedback constructively shows professionalism and a willingness to improve.
When two colleagues disagree and ask you to take sides, you should:
Answer: Stay neutral and encourage them to resolve it together
Remaining neutral and promoting direct resolution avoids worsening office conflict.
Which behavior best builds trust with coworkers over time?
Answer: Following through consistently on commitments
Reliability and consistency are foundational to earning trust.
A frustrated client raises their voice on the phone. Your first priority should be to:
Answer: Stay calm and acknowledge their concern
Staying calm and validating the concern helps de-escalate the situation.
Empathy in the workplace means:
Answer: Understanding and considering others' feelings and perspectives
Empathy is recognizing and respecting how others feel.