SDI Risk Assessment & Management 5

Question 1

When a service desk decides NOT to pursue a particular service due to its unacceptably high risk, this strategy is known as:

Accepted Answer

Risk avoidance

Answer

Risk avoidance means deciding not to engage in an activity or decision because the associated risk is too high.

Question 2

Which of the following is the BEST indicator that a risk management process is mature within a service desk?

Accepted Answer

Risks are proactively identified, regularly reviewed, owned, and tied to improvement actions

Answer

A mature risk process is proactive, continuous, ownership-driven, and linked to service improvement rather than reactive.

Question 3

A service desk is assessing the risk of a prolonged outage of its ticketing system. Which factor would MOST increase the impact rating?

Accepted Answer

The ticketing system is used by 10,000 users and supports critical operations

Answer

High user dependency and criticality of supported operations directly increase the business impact of a system outage.

Question 4

In the ITIL 4 service value chain, risk management activities are MOST closely associated with which practice?

Accepted Answer

Risk management practice within the general management practices

Answer

ITIL 4 includes a dedicated risk management practice within its general management practices that guides risk identification, assessment, and treatment.

Question 5

A risk owner has failed to take agreed actions on a high-priority risk by the due date. What should happen next according to best practice?

Accepted Answer

Escalate to the risk owner's manager and update the risk register accordingly

Answer

When a risk owner fails to act on a high-priority risk, best practice requires escalation to the next management level to ensure accountability.

(SDI) Service Desk Institute Certifications Practice Test

(SDI) Service Desk Institute Certifications Practice Test

SDI Risk Assessment & Management 5