SDI Risk Assessment & Management 4

Question 1

A service desk has identified 20 risks. To focus effort efficiently, management uses a heat map. What two dimensions does a standard risk heat map plot?

Accepted Answer

Likelihood and impact

Answer

A risk heat map plots likelihood on one axis and impact on the other to visually communicate risk severity and aid prioritization.

Question 2

Which term describes the risk remaining AFTER all agreed controls have been applied?

Accepted Answer

Residual risk

Answer

Residual risk is the level of risk that remains after mitigation controls have been implemented.

Question 3

A secondary risk is BEST described as:

Accepted Answer

A new risk that arises as a direct result of implementing a risk treatment

Answer

Secondary risks emerge as unintended consequences of the actions taken to treat an original risk.

Question 4

In risk communication, what is the main purpose of a risk escalation process?

Accepted Answer

To ensure risks beyond a defined threshold are raised to the appropriate decision-making level

Answer

Escalation processes ensure that risks exceeding the team's authority or risk appetite are elevated to management for decisions.

Question 5

Which of the following scenarios represents a compliance risk for a service desk?

Accepted Answer

Failing to meet GDPR data handling requirements

Answer

Non-compliance with regulations such as GDPR represents a compliance risk that can result in legal penalties and reputational damage.

(SDI) Service Desk Institute Certifications Practice Test

(SDI) Service Desk Institute Certifications Practice Test

SDI Risk Assessment & Management 4